Website Terms:

These Terms and Conditions (these “Terms” or these “Standard Terms And Conditions”) contained herein on this website, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full.
The following are expressly and emphatically restricted:

  1. Publishing any content of this Website material in any media
  2. Using this Website material in any way that impacts user access to this Website
  3. Using this Website material contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity
  4. Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website
  5. Using this Website to engage in any advertising or marketing

Payment Terms:

  1. GST of 18% is applicable on all repairs and part replacement.
  2. For deliveries being done by JJ Mobile Repair executives, payment is due upon receipt of the device.
  3. In case of non-payment of dues, JJ Mobile Repair will wait for 15 days from the presentation of the invoice to the customer. Post 15 days, JJ Mobile Repair has the right to retain the customer’s device to recover the cost of repair incurred.

Warranty Terms:

Warranty terms are subject to the Device manufacturer and type of repair performed. A customer can avail warranty during the warranty tenure as described in a subsequent section.

Service Terms:

  1. JJ Mobile Repair will attempt the repair only for the issue approved by the customer. However, in cases where additional repair/parts are required to fix the issue, we would take cost and time estimate approval from the customers via call or email as required. If the customer is not available for the approval of an additional estimate, the order will be put on hold till we get a response.
  2. Turnaround time for all the repairs is between 1 to 3 business days. It may take longer because of delays owing to customer approval, non-availability of spares and non-availability of other repair functions. Same shall be communicated to the customer as and when required. Pickup and Delivery time will not be included in the aforesaid repair period.
  3. The customer understands that getting the device repaired from JJ Mobile Repair will render the manufacturer warranty (If Any) void. JJ Mobile Repair shall not be responsible for any loss arising from the same.
  4. Once the repair work starts, JJ Mobile Repair will not be liable to return the product in exact same condition as it was before the device arrived at the Repair centre. In case, the customer changes their mind after the repair attempt/estimate approval, the product might not be brought back to the same condition.
  5. There will be a minimum service charge if the customer does not give the approval for repair post the estimate is shared by JJ Mobile Repair or the customer does not want to get the device repaired for any other reason. The minimum service charge is Rs 250 + GST for Phones/Tablets and Rs 550 + GST for Laptops.
  6. JJ Mobile Repair does not guarantee data loss prevention and any sort of data recovery. Data Backup of the device is the sole responsibility of the customer.
  7. It is highly recommended that, wherever possible, the customer backs up the device data. (In the case of mobile phones and Tablets) before handing over the device for repairs.
  8. JJ Mobile Repair is not responsible for any loss of 3rd party application/software during the process of repair.
  9. The customer should be an adult to avail JJ Mobile Repair services. Under no circumstances will JJ Mobile Repair provide services to a minor, customer should be above the age of 18 and competent.
  10. JJ Mobile Repair will attempt delivery of the repaired device twice at the time and location agreed by the customer. If the customer is not available to take the delivery at both times, JJ Mobile Repair will not attempt the delivery again. In these cases, the customer is liable to pick up the device themselves from JJ Mobile Repair service centre. If the device is not picked up within 20 days of repair complete intimation to the customer, JJ Mobile Repair has the right to retain the device and dispose of it as it deems fit. 

General Terms:

  1. Force Majeure: While every effort will be made to take proper care of your equipment, JJ Mobile Repair assumes no responsibilities for loss or damage of a customer’s device due to Theft, fire, flood or any other unforeseen circumstances beyond our control.
  2. If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
  3. JJ Mobile Repair reserves the right to change/modify these terms (as a whole or parts thereof) without giving any prior intimation. Any changes will be effective immediately upon presentation on the website.